a not so delicious layer cake

This was the task at hand:  Please take my home phone number (for 2823 Deerfield St.) 407-891-1333, and move it into a bundle with a new business account at 1206 Delaware Avenue,and replace my rerouted home phone number with a new number. I made first contact almost a week ago. I spoke with, let me see, one, two, three...nine different people. I spent approximately four hours on the phone with these different people. All of them were kind, and many sounded as if they were being helpful, but really, they were tossing ingredients in a big corporate bowl of layer cake. I was just a remote customer in one of Julie's cafe worlds who would eventually buy the cake because it was the most accessible and cheapest in town. I told them, and retold them, my story, and they told me what I wanted to hear and moved on to the next call. I sound as if I am complaining. I actually am a bit, but not really. My intent is to just discuss a societal illness using a personal anecdote. I felt lost in a not so very delicious layer cake that was only half baked.

Today, I spoke with a woman who really listened to me. She took time to break the whole scenario, that I had shared with eight people prior to her, into bite size pieces. She went back to the original recipe and realized that it was not a cake recipe at all;instead, it was a recipe for disaster. I just had to say that. O.K., too much drama, but it was a mess, so much of a mess that they had to dismantle everything that anyone had tried to do along the way, throw out all previous work orders, and start from scratch. Scratch cake always did taste better to me, especially when baked by someone who cares. This cake metaphor is getting a little sticky, but I think it expresses a point. It's getting late though, and I am not sure how to succinctly wrap the point up, so I'll just end with this. Thank you kind lady with the an accent that sounded like someone from Southern Ohio or Kentucky who took the time to listen to me closely, who cared enough about her job and customers to take action, and who was willing to admit that things had not been done correctly, buy they would definitely be fixed. If I could give you the totally baked and most delicious layer cake in the world award, I certainly would.

Pay careful attention to your own work, for then you will get the satisfaction of a job well done, and you won't need to compare yourself to anyone else.   Galatians 6:4

And for some reason, the whole "number the people;don't number the people thing" in the old testament seems to connect to this societal ill somehow. This is from a section of 2 Samuel concerning "The Census Plague." Verse 10, "But afterward, David was stricken to the heart because he had numbered the people. David said to the Lord, "I have sinned greatly in what I have done. But now, O Lord, I pray you, take away the guilt of your servant; for I have done very foolishly."

I can't seem to get any pictures to upload tonight, so I just say to you, good-night and

Peace.

Love, Linda